Bennett Adelson Technical Blog

Posts from the consultants at Bennett Adelson

“One Size Doesn’t Fit All – User Experience 101”


Often we meet with clients who have already determined the type of technology for their application before they have determined what they want the application to accomplish.

With any project it’s crucial to start with User Experience first. In a sea of frameworks, platforms and operating systems at our disposal, it’s easy to get side tracked by the technology. The user experience tends to take the back seat, when in reality it should drive the appropriate technology set.

By asking a few basic questions we begin to understand what type of technology is best suited to accomplish the business goals and what experience will resonate most with users.

QUESTIONS:

1. What are the business goals of the application? Simply, we want to know what you are hoping the application will accomplish. Is it to increase conversion? Is it to market new products? Is it train or educate your employees? Without understanding the business goals we cannot measure and determine success.

2. Who will be using the application? We want to clearly define user demographics and understand user limitations. As designers we need to learn everything we can about the user: their age, gender, level of technical aptitude and physical limitations that could impact the success of the application. Designing a website for a 55-year old female can be quite different than designing a website for an 18-year old male.

3. Are there specific limitations or inefficiencies that could impact the overall design or layout? This is where we start to learn more about the user’s environment and what elements of their job could impact the application interface. For example, if a user is working in a warehouse and needs to scan parts, this might be difficult to do if he is required to wear gloves to perform his job. Environmental limitations can be just as important as physical limitations because they introduce unique design hurdles, which if not solved properly can negatively impact the experience.

4. What are the project requirements? All best laid projects need to start with a plan. This begins with talking to project owners and stakeholders to get common consensus on capabilities, features or attributes of the project’s deliverables. Once this has taken place the next step is to create a prioritized list which will be used as the basis for the project deliverables and ultimately, the project plan. This is the map to keep the project on time and on budget.

5. What are your technology requirements and limitations? Understanding a client’s current technology stack or environment will also impact the way designers will approach their design and layout. We often have to rethink the way a user will complete a task, knowing that a specific feature might night be accessible in certain software or database versions. This is a common problem for mobile operating systems. The innate features of the iPhone 6 are different than those of the iPhone 4S.

By asking a few basic questions upfront, designers and developers begin to gather a clear picture of what they are designing and most importantly, who they are designing for. In the end, this creates a seamless experience for the user and a big win for the client.

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