Redefine service through Connected Field Service

Dynamics 365 for Field Service enables businesses to move from reactive to proactive field service by bringing together IoT and AI with Field Service. It leverages advanced analytics, machine learning and the Internet of Things to move organizations from a costly break-fix model to a never-fail service model.

Redefine service with Dynamics 365 and enhance your customers’ experiences. Contact us today to get started!

View: Redefine service through Connected Field Service

Prioritize culture during digital transformation

For many organizations, digital transformation means integrating digital into every facet of the business, making digital the focus of every activity and process. But is that really the right approach? For a growing number of businesses, digital is increasingly being viewed as an enabler of broader business objectives rather than the end state or goal. In other words, many businesses are identifying what cultural changes need to take place to bring about success, and then adopting digital technologies to achieve that success. Like digital transformation itself, this shift in mindset is a journey–starting with recognizing the obstacles to digital transformation, the key attributes of a true digital culture, and how to overcome the former to become the latter. View the infographic to see what the journey’s all about.

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Spend a day in the life with financial pro Adira

Adira is a senior project manager at a bank who works seamlessly between her laptop at the office and her tablet at home, relying on Microsoft Teams, OneNote within Teams, and Power BI dashboards to collaborate and share with team members. View this infographic to follow Adira through a typical day and to see how Teams enables her to get through her day productively and efficiently.

View: Spend a day in the life with financial pro Adira

Don’t just see your data–visualize it with Power BI. Subscribe now and never overlook a post.

Anyone can see their data–very few can make sense of it. But with Microsoft Power BI, you’ll be able to not only visualize your data, but also extract insights from it to help modernize and streamline your business. Power BI, alongside Microsoft Azure and other Microsoft tools, offers an unbeatable solution for performing real-time analytics, visualizing the results, and leveraging insights to improve business processes, increase productivity, and ultimately gain a competitive edge. Subscribe now to learn how Power BI can help you see your business in a whole new way.

View: Don’t just see your data–visualize it with Power BI. Subscribe now and never overlook a post.

Put your finger–and business–on the pulse of the modern workplace. Subscribe today and never miss a beat.

With today’s increasingly global business environment comes the need for increasingly global collaboration tools. Microsoft 365, with Teams at the heart of communications, provides the tools and capabilities today’s organizations and businesses need to not only collaborate with colleagues and peers across the world, but equally important, to also take that first critical step toward transforming their traditional workspaces into modern digital workplaces. Subscribe now to stay informed on how Teams at the center of Microsoft 365 can help elevate and transform communication, collaboration, and teamwork throughout your entire organization.

View: Put your finger–and business–on the pulse of the modern workplace. Subscribe today and never miss a beat.

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What is your company doing to take advantage of advances in digital business applications and rethink how you integrate them into IT infrastructure? From scale and agility to all-new capabilities, the cloud helps you accelerate growth and transformation. Bennett Adelson can help. Subscribe now so you’ll never miss an update on Microsoft Dynamics 365!

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Opportunity Heats Up as Honeywell Connects with Homeowners

Honeywell has always been known for making “things.” Thanks to the power of data and Dynamics 365, it now makes connected things — leveraging the Internet of Things (IoT) to drive innovation and deliver more value to customers.

“Honeywell has always made great products,” says Scott Harkins, Vice President of Honeywell’s IoT Partner Programs, Connected Homes. “Now we make great products that are connected. And this connectivity unlocks a whole new relationship with our consumers. For the first time, we’re learning from massive numbers of consumers how they use our products and what’s of interest to them. And we can inform them when we add new features.”

How can you harness the full power of data? With Dynamics 365, you can deliver predictive and proactive service that improve customer experiences and empower employees. Bennett Adelson can help. Contact us today to get started.

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Data analyst and “oldest nerd in Guatemala” with ALS types with his eyes to modernize his clients’ businesses


Can you teach an old nerd new tricks? For Otto Knoke, the self-proclaimed “oldest nerd in Guatemala” who has suffered from ALS for 20 years, the answer is a resounding yes. An admitted (and proud) workaholic, the 60-year-old data analyst is a well known fixture of the Guatemalan business community, having helped modernize the banking industry by introducing ATMs into the country 20 years ago. Sadly, right around that same time, Knoke was diagnosed with ALS (better known as Lou Gehrig’s disease), and was told he only had two years to live. But rather than give in to the disease, Knoke relentlessly researched ways in which technology could help him overcome his condition and thrive–a determination and drive which has paid off. Today, some two decades later, Knoke has become the first person in Guatemala to use Microsoft’s new eye-tracking software for Windows 10, called Eye Control, enabling him to literally type with his eyes and use Microsoft Power BI to analyze his clients’ business data. For Knoke, who has always been a tech early adopter, this revolutionary Microsoft technology has not only helped his business continue to boom, but more important, it’s enabled him to communicate more meaningfully with his loved ones and strengthen those relationships. Watch this truly fascinating and inspiring video to learn Otto Knoke’s full story.

Microsoft Teams delivers healthy, real-time global collaboration for Heart Research Institute (HRI) in Australia


Cardiovascular disease is the world’s leading cause of death, a statistic that Australia-based Heart Research Institute (HRI) is working diligently to change. Dedicated to saving lives and minimizing the impact of heart-related illnesses on patients globally, HRI is involved with over 150 international research projects each year which require frequent collaboration with other researchers from around the world–a necessity often hampered in the past by the institute’s outdated, unsecure, and largely underused collaboration tools. All that changed when Microsoft partner Dimension Data deployed Microsoft 365 across HRI, with Teams at the heart of the organization’s communications.

With Microsoft 365 and Teams, HRI can now compare results, share data, and collaborate on documents in real time with researchers in different countries and hemispheres, representing a critical first step for HRI toward realizing the promise of the modern workplace. Watch and share this short video to learn how Microsoft 365 and Teams are enabling cutting-edge communication for a cutting-edge research facility.