System Center 2012 – Service Manager with Orchestrator RunBooks

Want users to make their own Service Requests to kick off advanced system tasks without IT administrator assistance? Service Requests through the Service Manager Portal can help provide a solution that can help alleviate IT administrative overhead. Below are some quick steps to create your own Service Request to kick off a Runbook to do an IT administrative task.

The administrative task we are creating allows a Windows User to add designated Windows Users to the local administrative group on a Windows computers.

Overview of the scenario:    

  1. Create an Orchestrator Runbook
  2. Connect Service Manager to Orchestrator
  3. Import the Runbook
  4. Add the Runbook to a Service Request
  5. Publish the Service Request

The first step we will cover in this scenario is creating an Orchestrator Runbook

  1. Create an Orchestrator Runbook

For this scenario please make sure you have the AD integration pack installed in the Deployment Manager, please see below. The AD Integration Pack can be downloaded from Microsoft.

Open Runbook Designer and Create an Initialize Data Control:

Make sure to create the details below:

Add the user control from Active Directory

Add the computer control from Active Directory

Add the run program from System:

Make sure to add this to the command:
net localgroup Administrators {Sam Account Name} /{Type}

Final Runbook layout:


Follow the series for Step 2.

Nathan Mertz
| Bennett Adelson | Columbus
Active Directory and Identity and Access Management Principal Engineer
User Experience | Mobility Solutions | Information Worker | Architecture & Development | Advanced Infrastructure