J. Walter Thompson creates a global collaboration hub with Microsoft technologies


J. Walter Thompson, one of the world’s largest advertising and marketing firms, needed a way for its geographically dispersed teams to effortlessly collaborate, produce great work, and increase efficiency. The agency also needed its workforce to have access to the newest digital workplace technology while enabling integration with existing Microsoft Office 365 tools and applications. Watch this video to learn how Microsoft Teams empowered J. Walter Thompson to drive projects across locations by allowing it to seamlessly add members, create and share content, and deliver on the unique value proposition that the agency has been known for since 1896.

Using AI To Augment Customer Service Agents

There is seldom a sector or field that is not undergoing some form of transformation driven by a wave of digital technologies that are upending traditional ways of doing things — including customer service. While many of claims of disruption suffer from over-hype, the way companies engage with customers is one domain where claims are justified.

A recent report from Deloitte highlights how customer service has transitioned from the cost centers of old to create experiences that delight customers and turn them into brand devotees. Read this blog for insight on the various ways enlightened organizations are using technology and automation to empower humans to augment and enhance customer experiences.

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FINNING digitally transforms its operations with IoT apps on Azure cloud


FINNING, the world’s largest Caterpillar dealer, started its digital transformation journey with customers in mind, but soon realized that its own operations were seeing just as many benefits as its clients. Not willing to turn down an opportunity to improve, FINNING quickly learned that the data obtained from customer-facing solutions enabled it to gain insights into internal processes and become even more efficient. Watch this video to learn how Azure IoT can have game-changing solutions that push forward internal process optimization and enhance customer satisfaction.

Introducing Microsoft Teams


How do you empower great ideas across a digital workspace so that they evolve in a fluid and organic matter? This is a critical question to answer for any company with a remote workforce—and with teams growing more diverse and intergenerational every year, it’s becoming increasingly complex.

In this video, you’ll learn how Microsoft Teams complements the already-robust applications found in Office 365. You’ll also discover how both solutions together are enabling some of the world’s leading companies to create frictionless digital workplace experiences for their employees.

Enable remote work faster with new Windows Virtual Desktop capabilities

Windows Virtual Desktop meets the needs of an increasingly distributed and remote workforce. Organizations of all sizes have had to quickly shift focus and support users who need to stay connected from new locations and devices. Learn what new capabilities Windows Virtual Desktop added to make remote work more efficient and secure.

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For team members to work in concert together, they need a set of tools designed to work in concert together. Office 365, with Microsoft Teams at the center, enables real-time communication and collaboration among team members, whether they’re located across the hall or across the world. And with business intelligence solutions like Microsoft Power BI hosted in Azure, data can be shared and analyzed across the entire enterprise to uncover insights that can help improve the business as a whole. Subscribe now to stay informed on how Teams, Office 365, and other leading Microsoft solutions can help elevate and transform communication, collaboration, and teamwork throughout your organization.

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